Terms of sale

1. Who we are

These terms govern sales on Wheels Store between the seller below and customers buying as consumers (not for their business). Placing an order means accepting these terms.

• Company: [company name]
• Registered office: [address]
• Trade register: [RCS] · SIRET: [SIRET]
• EU VAT number: [VAT number]
• Email: [email] · Phone: [phone]

2. Products

We sell alloy rims, wheel-and-tyre sets and car accessories. Each product page lists its main characteristics (size, width, offset, bolt pattern, centre bore, finish). Photos are illustrations; the listed specifications prevail.

Fit for your car. The fit checker and our assistant compare the product with the manufacturer data of the car you choose. They are a guide: before ordering, please check that the product suits your vehicle and complies with its registration document, or ask us. We are glad to help.

Our assistant (Rover) and the "Try on your car" previews are automated and can make mistakes; a preview is an illustration, not a guarantee of looks or fit.

3. Prices

Prices are in euros, including VAT. Delivery costs are shown before you pay (free on every order). The price charged is the one shown when you order.

Some products are price on request: you send a quote request, we reply by email with our price and a secure payment link. A quote request commits you to nothing; the sale is concluded when you pay the link.

4. Ordering

1. Choose your products and quantities and review your basket.
2. Sign in or create an account (needed to buy online and follow your orders).
3. Enter your delivery address and pay on our payment provider's secure page.

The sale is concluded once payment is confirmed; you receive a confirmation by email and the order appears in your account. We may refuse or cancel an order in the event of a payment incident, incomplete details, an obvious pricing error or an abnormal order; any amount paid is then refunded in full.

5. Payment

Payment is taken when you order, by card (Visa, Mastercard, American Express…) or another method offered on the payment page (such as PayPal, Link, Apple Pay or Google Pay). Payments are processed by Stripe; we never see or store your full card details.

6. Availability

Offers are valid while stock lasts. If a product turns out to be unavailable after you order, we tell you as soon as possible and refund you within 14 days, or offer an alternative if you prefer.

7. Delivery

We deliver in metropolitan France (Corsica included). Delivery is free on every order. Products ship in 3–5 days; the delivery estimate is shown on the product page and confirmed by email. Unless we agree otherwise, delivery takes place no later than 30 days after the order.

Please check your parcels in front of the driver, note any damage or missing item on the delivery slip, and tell us within 3 days. The risk of loss or damage passes to you when you (or someone you designate) take possession of the goods. See our shipping policy.

8. Right of withdrawal (14 days)

You may withdraw from your purchase within 14 days of receiving it (the last item, for a multi-part order), without giving a reason. Tell us clearly before the deadline: by email to [email], or with the model form on our returns page.

• Send the goods back within 14 days of telling us (as a goodwill gesture we accept returns sent up to 30 days after your request).
• Products must be new, unmounted, not driven on, complete (centre caps, valves…) and well packed, ideally in their original packaging. You may handle them to check them as you would in a shop; you are responsible for any loss of value caused by handling beyond that (for example fitting or driving).
• Return costs are yours, unless we made a mistake or the product is defective.
• We refund all amounts paid, including the standard delivery cost, within 14 days of your withdrawal, using your original payment method. We may wait until we receive the goods or proof that you sent them, whichever comes first.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised.

9. Guarantees

All products benefit from the legal guarantee of conformity and the legal guarantee against hidden defects, summarised below (French Consumer Code articles L217-1 to L217-32; Civil Code articles 1641 to 1649). Our 2-year warranty against manufacturing defects comes on top of them and does not replace them. To use a guarantee, contact us at [email].

You have two years from delivery to claim under the legal guarantee of conformity if a lack of conformity appears. During that time you only need to show the lack of conformity, not when it appeared. The guarantee entitles you to have the product repaired or replaced within 30 days of your request, free of charge and without major inconvenience. A repaired product gets six extra months of guarantee; if we impose a replacement instead of the repair you asked for, the guarantee restarts for two years.

You may keep the product with a price reduction, or end the contract and be refunded in full on returning it, if we refuse to repair or replace it, if the repair or replacement takes more than 30 days or causes you major inconvenience, or if the lack of conformity persists despite our attempt. You are also entitled to this immediately if the lack of conformity is so serious that it justifies it; you may not end the contract for a minor lack of conformity. Time without the product during repair or replacement suspends the guarantee. A seller who in bad faith obstructs this guarantee faces a civil fine of up to €300,000 or 10% of average annual turnover (L241-5).

You also have the legal guarantee against hidden defects for two years from discovering the defect, giving you a price reduction if you keep the product, or a full refund on returning it.

10. Liability

We are not liable for damage caused by misuse, fitting not in line with the manufacturer's instructions (we recommend professional fitting and the specified torque), incorrect information given about the vehicle, an incompatibility that could not be detected from the information provided, or force majeure.

11. Personal data

We process your data as described in our privacy policy.

12. Complaints and mediation

Contact us first at [email]. If we can't find a solution together, you can turn to the consumer mediator, free of charge, within one year of your written complaint to us: [consumer mediator].

13. Applicable law

These terms are governed by French law. Failing an amicable solution, disputes go to the competent French courts; as a consumer you may also bring proceedings in the courts of where you live.

14. Changes

We may update these terms; the version applying to your order is the one online when you ordered.