Returns and refunds

14 days to change your mind

You have 14 days from receiving your order to tell us you're returning it, without giving a reason. Then send it back within 14 days; as a goodwill gesture we accept returns sent up to 30 days after you told us.

How to return

1. Write to [email] before sending anything, with your name, order number, the product and (optionally) the reason; or use the form below.
2. We reply with the return address and instructions.
3. Pack the products well and keep the tracking number.

Condition

• New, clean and complete: centre caps, valves and other accessories included; ideally in the original packaging.
• Not fitted, not driven on, with no scratches, impacts or deformation. You may handle products to check them, as in a shop; signs of fitting or use reduce the refund by the loss in value.

Return costs

Yours for a change of mind, an ordering mistake or a fit you didn't check before buying. Ours if we sent the wrong product or it's defective.

Refunds

We refund everything you paid, including the standard delivery cost, within 14 days of your withdrawal, to your original payment method. We may wait until we receive the products or proof you sent them, whichever comes first.

Damaged, wrong or defective items

Write to us with your order number, photos of the product and packaging and a short description. We then repair, replace or refund under the legal guarantees (see our terms of sale and warranty). Damage from impacts, fitting, misuse or driving isn't covered.

Not returnable

Goods made to your specifications or clearly personalised, unless they're defective.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: [company name], [address], [email]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is sent on paper): …

Date: …

(*) Delete as appropriate.